Shipping Information
Shipping and payment information
Order preparation
Orders are usually prepared and dispatched within 24 to 48 business hours after payment confirmation. Orders placed on weekends or public holidays will begin processing on the next business day.
During periods of higher demand, campaigns, or festive seasons, the preparation time may vary. Whenever there is a significant delay, the customer will be informed via the contact details associated with the order.
Deliveries
The methods, carriers, estimated delivery times, and costs available for each address are shown at checkout before confirming the purchase.
National deliveries are handled by GLS. International deliveries are handled by the CTT International service. The methods and prices applicable to each destination are always shown at checkout.
The delivery times shown are estimates and start after dispatch. Delays may occur due to reasons beyond Locas Biju's control, such as carrier constraints, public holidays, weather conditions, or periods with high order volumes.
Free shipping
Orders with a value equal to or greater than €30 qualify for free shipping for deliveries within Portugal, according to the method shown at checkout.
The minimum value is calculated after discounts have been applied and before shipping costs or other additional charges. The free shipping offer is confirmed at checkout before completing the purchase.
In-person pickup
When available at checkout, the customer may select pickup at Rua Barão do Corvo, 448, 4400-036 Vila Nova de Gaia. The order can only be collected after receiving confirmation that it is ready.
Incorrect address or failed delivery
The customer must carefully confirm the address and contact details before completing the purchase. When an order is returned due to an incorrect or incomplete address, or because it was not claimed within the carrier's deadline, the costs actually incurred for a new shipment may be charged, provided these are communicated to the customer in advance.
Damaged or lost orders
In the event of damage, loss, or an abnormal delay, please contact geral@locasbiju.pt with your order number. Locas Biju will follow up on the incident with the carrier and ensure the consumer rights applicable to the delivery of the order.
Payment methods
The available payment methods are shown at checkout and may vary depending on the device, country, and order value. The store may offer, among others, MB Way, Multibanco, Visa, Mastercard, Apple Pay, Google Pay, and Shop Pay.
Payment data is processed by the respective providers via secure connections. Locas Biju does not have access to the full details of the card used.